Outbound Call Center

An outbound call center provides tools for proactive customer contact. Advanced Call Center's outbound dialing module includes predictive and preview dialing, campaign and call list management, automated messaging, scheduling calls and many other features that make agents more productive and enhance the success of outbound contact campaigns.

Usage Scenario

Telemarketing companies often deploy an outbound call center. A dialer helps automate tasks such as dialing numbers and detecting responses - saving valuable time and agent effort.

The Advanced Call Center provides multiple configuration options and choice of dialers. The predictive dialer maximizes agent productivity while the preview dialer ensures an agent is always available to take a call. Advanced Call Center dialers can detect answering machine and fax machine responses and record the status of a call accordingly. Outbound campaigns can be configured to define retry attempts and other parameters. The dialer can also filter numbers in the Do Not Call list automatically.