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Smart Office Contact Center, the IP-Enabled integrated communication server that adapts to the way your business operates!
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 Flexible Call Handling
Smart Office Contact Center provides flexible call handling, call routing, and call management to handle calls for nearly any condition. An incoming call can be answered by an operator, Auto Attendant or directly routed to an Interactive Voice Response (IVR) answer sequence. Call Management allows users to set functions such as Call Screening or Call Waiting. You can route calls to a designated number thru Call Forwarding, Message Notification or One Number Follow Me. Auto-least-cost-routing sends calls via the cheapest Telephone company service using the data preset in the Smart Office Contact Center server. Smart Office Contact Center allows you to handle calls as your business and employees require.
Self Administration
You no longer have to wait for the costly service calls from your PBXprovider. Smart Office Contact Center provides you with a GUI-based "configure & tool" function that allows you to easily self-maintain and set up the system.
Affordable CT Applications
It is no longer cost prohibitive for small to medium sized business to obtain Customer Relationship Management and to provide responsive/interactive customer service. Smart Office Contact Center is a One-Box communication platform that can be expanded and customized for integrated computer telephony applications. Applications like Virtual Extension, Office Hoteling and Secretarial Service provide the mobility, manageability, flexibility, expandability, and reliability for business communication.
Full Spectrum of Hardware Extends Functionality
Smart Office Contact Center provides the interface options for VoIP, T1/E1, /PRI/BRI, and Analog trunk lines within the same architecture. By adding PBX cards, you can upgrade your PBX from analog trunk to E1 trunk using the existing system equipment. The smart infrastructure of Smart Office Contact Center allows the inter-communication between different types of interfaces (trunk, extension, and VoIP ports). This facilitates a unique Multi-location architecture, WorkAnywhere capability, and Conferences through VoIP, etc.
Scalability & Easy-Maintenance, Lower Total Cost of Ownership
Easy to Use and Maintain
Web based remote setup and configuration capabilities allow for easy remote management. Performing common tasks like moves, addtions and changes is easy and intuitive.
Reliability You Can Count On
The Smart Office Contact Center System is purposely built for reliable communications. It is based on Windows 2000 Server Appliance Kit, which includes only system-critical components to improve system stability and reliability. The capability of automatic hardware system monitoring enhances the system's reliability.
Expandability - Lets You Start Small and Grow
Smart Office Contact Center allows business to upgrade from analog trunk interface to T1/E1/PRI/BRI digital trunk interfaces with an affordable price. Starting from 4 trunk lines with 8 extensions, Smart Office Contact Center can be flexibly, incrementally, and cost-effectively expanded as grow as you're unexpected in single PC. When one chassis is not able to accommodate all devices required, multiple chassis can be stacked to work as a single switch system. A business will never outgrow the Smart Office Contact Center system.
Open - Meets Your Changing Business Needs
With Smart Office Contact Center, you keep your options open. Smart Office Contact Center is an open system that lets you easily enhance and expand your business communications capabilities at any time.
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