Advanced Call Center includes many powerful applications to manage customer interactions among various channels. These include:

• Inbound Call Module - Intelligent Automatic Call Distribution.
• Automatic Outbound Dialing Module links with Marketing Campaign.
• Screen Pop Up with CRM.
• Call Recording Module.
• Comprehensive Contact Center Management Reporting System.
• Interactive Voice Response (IVR).
• Configurable Skills-based Routing for all incoming media request.
• Agent and Contact Resources Monitoring.
• Fax Integration.
• Voice Mail.
• Unified Messaging System.
• Remote System Administration.
• Web Callback, Web Chat, Web Collaboration.
• Automatic Email Response.

Advantages

• Affordable System Startup Cost
  All-In-One solution provides a system solution that is affordable for hardware, system software and Call Center Application Software at 5 to 10 times less than current market solutions. No need for complex, multi-vendor integration required in traditional contact center environment which significantly reduce capital expenditure for setting the Customer Contact Center.
• Reduce Cost of Ownership
  Advanced Call Center's single point of administration and all-in-one and comprehensive architecture can reduce system integration and maintenance costs.
• Improve Customer Satisfaction
  Advanced Call Center leverages real-time knowledge of customer relationships to dynamically deliver a personalized, consistent customer experience across all interaction channels.
• Maximize Agent Productivity
  Advanced Call Center agents are able to handle every form of customer interaction, enabling companies to optimize staffing and maximize productivity.
• Speed Service Creation
  Advanced Call Center a powerful graphical application with drag-and-drop functionality, allowing companies to create and implement new campaigns in Internet time.
• Increase Revenue Opportunities
  Advanced Call Center provides businesses with a rich set of features to serve customer better or reaching out new customers. Companies can proactively target customers through outbound voice and email campaigns. Additionally, web-based interactions such as web callback, web chat and web collaboration extend assisted service to online customers, reducing abandoned call rates and increasing revenue opportunities.