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Advance Contact Center ศูนย์ลูกค้าสัมพันธ์/ทวงหนี้ Print E-mail

    

The All-In-One Total Customer Contact Solution at a fraction of the cost of comparable high-end systems.

Advanced Contactl Center includes many powerful applications to manage customer interactions among various channels.

 

     These include:

     Inbound Call Module - Intelligent Automatic Call Distribution.

  •   Automatic Outbound Dialing Module links with Marketing Campaign.
  •   Screen Pop Up with CRM.
  •   Comprehensive Contact Center Management Reporting System.
  •   Interactive Voice Response (IVR).
  •   Configurable Skills-based Routing for all incoming media request.
  •   Agent and Contact Resources Monitoring.
  •   Fax Integration.
  •   Voice Mail.
  •   Unified Messaging System.
  •   Remote System Administration.
  •   Web Callback, Web Chat, Web Collaboration.
  •   Automatic Email Response.

 

     Advantages

  • Affordable System Startup Cost
    All-In-One solution provides a system solution that is affordable for hardware, system software and Call Center Application Software at 5 to 10 times less than current market solutions. No need for complex, multi-vendor integration required in traditional contact center environment which significantly reduce capital expenditure for setting the Customera Contact Center.
  • Reduce Cost of Ownership
    Advanced Call Center's single point of administration and all-in-one and comprehensive architecture can reduce system integration and maintenance costs.
  • Improve Customer Satisfaction
    Advanced Call Center leverages real-time knowledge of customer relationships to dynamically deliver a personalized, consistent customer experience across all interaction channels.
  • Maximize Agent Productivity
    Advanced Call Center agents are able to handle every form of customer interaction, enabling companies to optimize staffing and maximize productivity.
  • Speed Service Creation
    Advanced Call Center a powerful graphical application with drag-and-drop functionality, allowing companies to create and implement new campaigns in Internet time.
  • Increase Revenue Opportunities
    Advanced Call Center provides businesses with a rich set of features to serve customer better or reaching out new customers. Companies can proactively target customers through outbound voice and email campaigns. Additionally, web-based interactions such as web callback, web chat and web collaboration extend assisted service to online customers, reducing abandoned call rates and increasing revenue opportunities.
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